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Calculating a Return on Investment (ROI) is never a simple exercise, however for organisations looking to implement software solutions into their business, it's an imperative calculation to understand.

The basic formula for determining ROI: is to subtract the $ figure you've gained from your investment from it's orginal cost, then divide that sum by the cost of the investment.

Microsoft Flow gives you the ability to create automated workflows between your favorite apps and services to get notifications, synchronise files, collect data and more.

Microsoft Flow automates everything from simple push notifications and content management to complex business processes with defined steps and stages.

Whether it's to create a lead in your Dynamics 365 when someone re-tweets a post or send an email from your Office 365 account when you receive a message on Facebook, the possibilities are enormous. The most common use of Microsoft Flow is for sending notifications.

Are you after a CRM with basic functionality for Companies, Contacts & Deals (Opportunities)?

So you have been tasked with migrating data from one system to another. What you need to know and how to perform a successful data migration

Years ago, I was sitting in an internal strategy meeting when my boss proclaimed, ‘it’s time we embark on digital transformation’. I was impressed, I mean digital transformation… how exciting! The excitement slowly began to fade, when I thought isn’t digital transformation for large organisations? Then the excitement faded all together when I realised… I never knew what digital transformation actually meant!

I'm a big advocate in spending as much time onsite with customers as possible. I strongly believe that spending time with a client helps to build a relationship and an empathy for the business problems they are looking to address.

If you’ve started down the path of evaluating Microsoft Office 365 within your organisation, firstly, good for you!

Secondly, you may have noticed there are numerous plans with varying pricing and inclusions, it can be difficult to determine what plan’s best suited for your business.

When evaluating and implementing new software, we all have the best intentions and often get caught up focusing on the end result early on, which generally involves seamless processes, ultra-efficiency and an office with no paper! However, our intentions and reality when it comes to technology, particularly software are often worlds apart. Why is that? Well, generally speaking it’s because we’re focused on the outcome and not the process.

We’ve all been there, new software gets implemented throughout the workplace, and in the initial stages there’s an excitement and optimistic expectation to find out more and learn as much as possible. The next thing you know 6 months have gone by and you've not thought of it again.

Let’s enter the wonderful and complex world of CRM solutions. What is it? What will it do for me and my business? Do I really need one? So many questions, where do I begin?

Let’s start with the below...