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Dynamics 365 For Customer Service

Dynamics 365 Customer Service

Take your customer experience to new heights with Dynamics 365 Customer Service

Improve Every Customer Interaction with Dynamics 365 Customer Service

Good customer service and support are at the heart of long-term success for every business. By providing the help your buyers need, you do more than offer a solution: you position your business as a valuable and consistent resource. With Microsoft Dynamics 365 for Customer Service, you can instantly unlock the tools you need today to make that outcome a reality.

We should know — at Vinergy, we use Dynamics 365 for Customer Service as our internal system for monitoring and tracking issues and delivering resolutions to our customers. With firsthand experience, we can confidently say that this platform is a game-changer for businesses of all sizes.

Through this direct experience with the platform, our consultants have developed a proven record of success in assisting many organisations in optimisation efforts. Together, we can transform how you administrate case management and set the stage for enhanced customer service outcomes daily.

With the tools you need to provide rapid and responsive service to customers, you can build brand loyalty that money simply can’t buy.


Earn Lifelong Customers with Better Service 

The right tools can help you set your brand apart from the competition. While your rivals might lag and take too long to resolve customer issues, you can develop agility and responsiveness for your brand. Using advanced, built-in generative intelligence, enhanced data gathering, and detailed monitoring of customer interactions, you can build a process that makes every interaction a valuable one.

What Does Dynamics 365 for Customer Service Let Your Teams Do?

Dynamics 365 for Customer Service contains a suite of powerful and cutting-edge tools that let your agents provide a higher level of service. Here’s how:


Generative AI.

When customers have complex issues, it’s not always easy to offer a fast response. Agents might need to break down the problem into its parts, research through internal knowledge base articles, and determine the solution — all before they even begin to write a response.

The generative AI in Dynamics 365 for Customer Service streamlines this process, analysing customer information and providing potential solutions for the agent. Agents can even input custom prompts the AI will use to generate responses. In one click, a relevant email response is ready.


Advanced user self-service.

Build customer service portals and let users access self-guided solutions and look up answers independently. Create AI-powered chatbots that can use your knowledge base to help guide users towards the right solution.


Customer insights.

Monitor and track where your cases come from, how long resolutions take, and analyse customer sentiments based on past interactions. Use the data you gather to inform your strategy and respond to customer needs intelligently.


Multi-channel communications.

Go where the users are. Offer support by phone, chat, email, and more.


Embrace the Power of the Entire Dynamics 365 Suite with Our Help

As a highly integrated platform, Dynamics 365 empowers your business to do more with the same level of resources every day — all in a unified environment. Tear down the silo walls between your data, your processes, and your people using intelligent business software built to support you through every stage of your business. Learn more today when you speak with our team.

Why Choose Vinergy?

Vinergy are experts in developing cloud strategies for small and medium sized businesses. Our team work closely with you to understand your needs and brings together the best tools for the way your business works today and into the future.

‘Get Smarter, Get Stronger and to Grow Faster.’

  • We are local and like-minded – we too are business owners and decision makers
  • Our team is experienced, knowledgeable and competent
  • Our approach is non-corporate, non-jargon professionalism
  • We are proactive, responsive and accountable

Our 5 Point Customer Promise

  1. We will treat your business as if it were our own
  2. We will keep your business running
  3. We will make your life easier
  4. We will allow you to focus on what you do best
  5. We will make your business smarter, stronger, simpler and faster.
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