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6 Areas of Your Business That Will Benefit from Dynamics CRM Implementation

Microsoft Dynamics CRM software is revolutionary for businesses looking to simplify the way they operate. This software is comprised of CRM tools that assist every area of your organisation. The best part is you can use all of them together or you can pick and choose which tools suit your business needs. Dynamics CRM integration is highly flexible and adaptable to your business. Here at Vinergy, our Dynamics CRM consultants are Silver Microsoft partners. That means we have specialised expertise in the planning, installation, and maintenance of Dynamics CRM solutions. We also offer Dynamics CRM training to your organisation to help you maximise the outcomes of the software. We’ve done a brief outline of the various Dynamics tools you can integrate so when it comes to choosing, we’ve done the hard work for you.


Dynamics 365 for Sales is all about increasing your sales and improving productivity and performance within your sales team. Using in-depth customer insights and AI-driven technology, your sales team will be able to prioritise their time focusing on customers who are more likely to purchase. These insights also allow sales teams to build upon existing customer relationships, creating personalised experiences for each client. Pipeline analysis and relationship analytics also provide managers with opportunities for training and allow for your sales team to be consistently improving.


Dynamics 365 for Human Resources enables your HR team to streamline processes and create a more cohesive workplace. Programs for benefits, leave, training, and compliance are simplified and streamlined and there are options to implement more self-service tools for employees to access. Workforce data can be leveraged to uncover insights that will allow your HR team to make better decisions regarding workplace culture.


No longer will you waste money on uncertain marketing campaigns, as Dynamics 365 for Marketing works to optimise your ROI. Using in-depth customer insights provided through Dynamics 365 Customer Insights, Dynamics Marketing software better segments your market allowing you to develop highly targeted campaigns and generate leads. Integrating this software with 365 for Sales will enable your team to provide seamless customer service experiences from the first contact, right through to purchasing and customer support. Our Dynamics CRM consultants at Vinergy will provide you with Dynamics CRM training so you understand how Sales, Marketing, and Customer Insights can work together to provide integrated solutions.


Your operations team will be able to optimise their efficiency with Dynamics 365 for Supply Chain Management and Dynamics 365 Business Central. IoT technologies will increase automation and reduce downtime of manufacturing processes by identifying and resolving delays, equipment malfunctions, and quality anomalies. IoT will also make suggestions for equipment maintenance, proactively preventing breakdowns. Additionally, you will be able to manage stock levels and pick-pack-dispatch orders in one place, streamlining your supply chain process.

Customer Service

Customer service is possibly the most important aspect of your business. Without customers, you don’t have a business! Using Microsoft Dynamics 365 for Customer Service allows you to provide your customers with several support opportunities. Some customers have a quick and easy question that they may feel they can answer themselves. In this event, Dynamics for Customer Service provides peer-to-peer support communities where questions are resolved by the customers themselves. If the customer question is a little trickier, Dynamics provides assisted support solutions. Personalised customer intelligence can be easily accessed by customer service representatives to resolve issues using an approach tailored to that customer. Every interaction is recorded and this information is used to give your customers the best possible service and support.


Microsoft Dynamics 365 for Finance makes financial processes and accounting a breeze. Using AI-driven technology, you’ll be able to optimise your cash flow and minimise unnecessary spending, make more strategic financial decisions, analyse detailed analytics for valuable insights, and automate processes. Complexity around regulations is simplified, with configuration services that organise tax reports, e-invoicing, and payments. Your accountant will be thanking you for a Dynamics 365 software implementation.

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